Sidheswar Enterprises

Legal

Grievance Redressal

If something has gone wrong, we want to know. This page explains exactly how to raise a complaint with Sidheswar Enterprises and how it is handled.

How to raise a complaint

  1. 1

    Step 1 — Contact customer support

    Write to support@sidheswarenterprises.in or call +91 81445 03650 with your order ID and a clear description of the issue. Most concerns are resolved at this stage.

  2. 2

    Step 2 — Escalate to the grievance officer

    If the response is unsatisfactory, or you have not heard back, escalate to our grievance officer at support@sidheswarenterprises.in. Mention your earlier reference or order ID so we can trace the case.

  3. 3

    Step 3 — Review and resolution

    We review the case, check order, delivery and communication records, and revert with an outcome and the reasons for it.

What to include

  • Your name and the contact details linked to the order
  • Order ID or session reference
  • A clear description of the issue and when it happened
  • Photographs or documents supporting the complaint, where relevant
  • What outcome you are seeking

Response timeline

We acknowledge every grievance and aim to respond as quickly as we reasonably can. Complex cases involving couriers or payment providers may take longer, and we keep you informed while they are open.

If a case requires investigation with a delivery or payment partner, we will tell you and share updates until it is closed.

Consumer rights

Nothing in this process limits the rights available to you under applicable Indian consumer protection law. You are free to approach the appropriate consumer forum if you are not satisfied with the outcome.