Return & Refund Policy

We want you to be satisfied with what you receive. This policy explains when a return or refund can be requested, and how the process works.

Eligibility depends on the product type, its condition, applicable law and the specific circumstances of the order. Not every product is returnable.

You can raise a request if the product you received is:

• Damaged in transit
• Incorrect or different from what you ordered
• Missing items from the shipment
• Defective or affected by a genuine quality issue
• Delivered with a compromised or unsealed package

Requests should be raised as soon as possible after delivery; the applicable window is confirmed by our support team.

For hygiene, safety and food-quality reasons, the following are generally not eligible for return:

• Food or perishable products where the seal or packaging has been opened, unless there is a genuine quality issue
• Products damaged after delivery due to improper storage or handling
• Products returned without the original packaging, labels or batch details
• Requests raised after the applicable return window
• Items marked as non-returnable on the product page

Nothing in this section limits rights you may have under applicable Indian consumer law.

To assess a request quickly and fairly, we may ask for:

• Your order ID
• Clear photographs of the outer package, shipping label and batch/expiry details
• Photographs or a short video of the product concerned
• A brief description of the issue

Please keep the product and its packaging until the request is resolved.

Contact us at support@sidheswarenterprises.in or +91 81445 03650, or use the contact form with your order ID and details of the issue.

Our team reviews the request and confirms whether it is approved, whether a pickup or return shipment is required, and what happens next.

Approved returns must be sent back or handed over as instructed by our team, in the original packaging wherever possible.

Where a return is due to our error — damaged, incorrect or defective goods — return shipping is arranged or reimbursed by us.

Where a refund is approved, it is issued to the original payment method unless we agree otherwise with you.

The refund processing timeline is confirmed at the time of approval. The time taken for the amount to reach your account depends on your bank or payment provider.

Shipping charges already incurred may be non-refundable where the return is not caused by an error on our side.

Where stock allows, you may choose a replacement instead of a refund. Replacements are dispatched once the return is approved.

• The request falls outside the applicable window
• The issue reported cannot be verified from the evidence provided
• The product shows signs of use, tampering or improper storage after delivery
• The product is listed as non-returnable

If a request is rejected, we will explain the reason. You can escalate through our Grievance Redressal process.

You can reach Sidheswar Enterprises using the details below.

• Email: support@sidheswarenterprises.in
• Phone: +91 81445 03650
• Business hours: Monday – Saturday, 10:00 AM – 7:00 PM IST