1.Order processing
Processing time for confirmed orders is shared with you by email or phone after your order is confirmed.
Orders placed on Sundays, public holidays or outside business hours are processed on the next working day.
2.Dispatch and delivery estimates
Once dispatched, the estimated delivery window is shared with your tracking details.
All timelines are estimates only. We do not guarantee a specific delivery date.
3.Delivery locations
We deliver to serviceable locations within India. Some pin codes may be unserviceable or may take longer due to courier coverage.
If we are unable to deliver to your location, we will inform you and refund any amount already paid.
4.Shipping charges
Shipping charges, where applicable, are shown at checkout before you confirm your order.
5.Courier partners and tracking
We work with third-party logistics partners to deliver orders.
Where tracking is available, we share the tracking reference by email, SMS or WhatsApp after dispatch.
6.Delivery attempts and incorrect addresses
Couriers usually attempt delivery more than once. Please ensure someone is available to receive the shipment.
If an address is incomplete or incorrect, delivery may fail and the shipment may be returned to us. Re-shipping may attract additional charges.
7.Failed, delayed or lost shipments
If a shipment is delayed beyond the estimated window, contact us with your order ID and we will follow up with the courier.
If a shipment is confirmed lost in transit, we will arrange a replacement or a refund, depending on stock availability and your preference.
8.Damaged packages
Please check the package at the time of delivery where possible. If the outer packaging is visibly damaged or tampered with, refuse the delivery or record clear photographs immediately.
Report damage to us as soon as possible with photographs of the package, the label and the product, so that we can raise a claim with the courier.
9.Events outside our control
Weather, transport disruption, strikes, public health restrictions, local regulations and other events outside our reasonable control may delay delivery. We will keep you informed where we can.
10.Customer responsibility
- Provide a complete and correct delivery address with a reachable phone number
- Be available to receive the shipment during the delivery window
- Inspect the package on delivery where possible
- Store food and agricultural products as indicated on the packaging after delivery
11.Contact support
You can reach Sidheswar Enterprises using the details below.
- Email: support@sidheswarenterprises.in
- Phone: +91 81445 03650
- Business hours: Monday – Saturday, 10:00 AM – 7:00 PM IST