Privacy Policy

This Privacy Policy explains how Sidheswar Enterprises ("we", "us", "our") handles personal information when you visit sidheswarenterprises.in, contact us, create an account or place an order for products sold under our Sasyam by Sidheswar Enterprises brand.

Please read this policy together with our Terms & Conditions and Cookie Policy. This document is written in plain language and is not legal advice.

Sidheswar Enterprises is an Indian business. We sell products online, including food and agricultural products under the Sasyam by Sidheswar Enterprises brand, and we also provide education counselling, career guidance and mentoring services.

Udyam registration number: UDYAM-OD-29-0025578.

This policy applies to personal information collected through our website, our order and enquiry forms, and direct communication with our team.

It does not apply to third-party websites or services that we link to, which have their own privacy practices.

We collect the information you choose to share with us, which may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account information, such as login details and profile preferences
• Order information, including items purchased and order history
• Payment-related information handled by our payment provider (we do not store full card details)
• Customer support communications, including messages, complaints and attachments you send us

When you browse the website, limited technical information may be collected automatically:

• IP address
• Browser and device information
• Cookies and similar storage used to keep the site working
• Website usage information, such as pages viewed and errors encountered

See our Cookie Policy for details about the cookies and local storage we use.

We use personal information for the following purposes:

• Processing and fulfilling orders
• Providing customer support and responding to enquiries
• Arranging delivery and sharing tracking details
• Processing payments and refunds through our payment provider
• Preventing fraud and misuse
• Maintaining website security and reliability
• Improving our products, services and website
• Communicating with you about orders, sessions and service updates
• Meeting legal, tax and regulatory obligations
• Sending marketing communications where you have opted in, with an option to opt out at any time

We do not sell your personal information. We share it only where it is necessary:

• Delivery and logistics partners, to deliver your order
• Payment processors, to complete transactions and process refunds
• Technology and service providers who host or support our website and databases
• Analytics providers, only where such tools are actually in use on the website
• Legal, regulatory or law-enforcement authorities where we are legally required to disclose
• A successor entity, where a business transfer takes place and disclosure is legally permitted

Personal information is stored on managed cloud infrastructure with access controls, encrypted connections (HTTPS) and role-based access for our team.

No online service can promise absolute security, so we do not make absolute claims. If we become aware of an incident that materially affects your information, we will act promptly and inform you where appropriate.

We retain personal information for as long as needed to fulfil the purposes described in this policy, including order records that we may be required to keep for tax, accounting or regulatory reasons.

When information is no longer required, we delete it or reduce it to a non-identifying form.

Subject to applicable law and to our record-keeping obligations, you may:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Withdraw consent where our processing is based on consent
• Change your marketing preferences or unsubscribe from marketing emails
• Request deletion of information that we are not required to retain

To make a request, write to support@sidheswarenterprises.in. We may need to verify your identity before acting on a request.

Our online store is intended for adults who can enter into a valid contract. Where guidance or mentoring services involve a minor, we expect a parent or guardian to be involved and to provide the necessary consent.

We do not knowingly collect personal information from children without appropriate parental involvement. If you believe we have, please contact us and we will address it.

Our website may link to other websites, including our product websites. We are not responsible for the content or privacy practices of those websites; please review their policies separately.

We use cookies and similar browser storage to keep the website functional — for example, to keep you signed in. Details of the categories in use are set out in our Cookie Policy.

We do not claim to use analytics or advertising trackers that are not actually installed on this website.

We may update this Privacy Policy as our business, products or legal obligations change. The revised version will be published on this page with an updated date.

You can reach Sidheswar Enterprises using the details below.

• Email: support@sidheswarenterprises.in
• Phone: +91 81445 03650
• Business hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

For privacy-related grievances, please use our Grievance Redressal page.